User Guide for Using the LRDG Support Form

Streamlining communication and enhancing efficiency are crucial in resolving issues and inquiries effectively. By following this guide, you'll learn how to leverage the support form to streamline inquiries and receive prompt assistance.

1. Accessing the Support Form:

• Log in to your LRDG portal account.
• Click on the "Help Desk" menu located at the top right corner of the page.

2. Navigate to "Submit a Request":

• Click on "Help Desk" in the top right corner (legacy portal) or "Help" in the bottom left corner (new LRDG portal).

3. Select User Type:

• Once the support form is open, you will be prompted to specify your user type (e.g., learner, tutor, OL Coordinator)..

4. Fill Out the Form:

• Complete the form fields:
• Enter a subject line for your inquiry.
• Select a contact reason from the dropdown menu.
• Provide a detailed description of your inquiry.
• Attach any relevant documents if necessary.

5. Submit Your Request:

• Once all required fields are filled out, click on the "Send" button.

6. Routing and Response:

• Your message will be automatically routed to the appropriate agent.
• The agent will respond to your inquiry within the Service Level Agreement (SLA).

7. Check Your Email:

• You will receive a response via email to the email address associated with your LRDG portal account.

8. Respond via Email:

• Upon receiving the email response, you can respond directly via your email account.

By following these steps, you can effectively utilize the support form functionality on the LRDG portal to submit inquiries or issues and receive timely assistance from the support team.