Introducing LRDG Support Form for Enhanced Communication and Support (Learners)

June 6, 2024

Dear learners,

I hope this email finds you well and progressing in your language learning journey with LRDG Inc.

We are excited to announce a significant update aimed at enhancing your experience with us—our transition to LRDG ticketing system as our primary support platform. Mark your calendars, as this exciting change is expected to go live in July 2024.

What is the LRDG Support Form? 

The LRDG support form streamlines customer support by centralizing the management and resolution of inquiries. Learners can submit tickets via a web form, which are then organized and assigned to agents for resolution. Features include ticket tracking, knowledge base integration, and reporting tools for efficient support delivery.

Why are we making this change?  

Our decision to implement the LRDG support form is in line with our ongoing commitment to enhance your learning experience. The benefits include:

• Streamlined Requests: Forget the hassle of remembering specific email addresses for different queries. Simply fill out a form, and your request will be automatically directed to the appropriate department.
• Integrated Resources: The support form is integrated with our Learning Resource Guide, enabling quicker and more precise responses to your inquiries.
• Reliable Tracking: With enhanced tracking capabilities, your submissions will never get lost—ensuring timely and efficient handling of your requests.

What will change for you?

• Use of support form for inquiries rather than email, while keeping your same support team. For example:
  • Questions about your language training (progress, tutors, schedule)
  • Assistance with LRDG portal and modules: Modules, Bugs, etc. 
  • Providing feedback for your experience with LRDG
• Faster resolution for issues
• Access to FAQ based on your inquiry when submitting a support form

What’s Next? 

We understand that any new change requires some adjustment. To make this process as smooth as possible, our next message will provide you with simple guides on how to navigate and make the most of the LRDG support form.

Best regards,